Privacy Policy

1. Information we collect

Account information you provide when you register, such as your name, business name, email address and phone number.

Campaign data you upload or create, including recipient lists, message templates, attachments and scheduling details.

Usage and technical data, such as log files, device and browser information, and how you interact with the Service.

2. How we use information

To provide, operate and maintain the Service, including sending your campaigns via connected channels such as WhatsApp (through the official Meta Cloud API) and email.

To process replies to your campaigns and make them available to you in your shared inbox.

To communicate with you about your account, support requests, security notices and product updates.

To improve, secure and troubleshoot the Service, and to comply with legal obligations.

3. Recipient data and your responsibilities

You are responsible for the recipient contact data you upload and for having a lawful basis and appropriate consent to message those recipients.

You must comply with WhatsApp and Meta policies, applicable anti-spam laws and the Malaysian Personal Data Protection Act 2010 (PDPA) where relevant. We act as a data processor for the recipient data you handle through gsendr.

4. Third-party services

gsendr integrates with third parties to deliver messages, including Meta (WhatsApp Cloud API) and email delivery providers. Your use of those channels is also subject to their terms and policies.

We send WhatsApp broadcasts only through the official WhatsApp Cloud API provided by Meta. We do not use unofficial WhatsApp automation, browser-based blasting methods or tools designed to bypass WhatsApp platform controls.

WhatsApp conversation charges are billed to you directly by Meta; we do not process those message charges on your behalf.

5. Data retention

We retain account and campaign data for as long as your account is active or as needed to provide the Service. Completed campaigns and their files may be archived and then removed according to your settings.

We may retain certain information as required to comply with legal obligations, resolve disputes and enforce agreements.

6. Data security

We use administrative, technical and organisational measures designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may object to or restrict certain processing. Contact us to exercise these rights.

8. International transfers

Your information may be processed in countries other than your own, including by our service providers. Where required, we take steps to ensure appropriate safeguards are in place.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated date. Your continued use of gsendr after changes take effect constitutes acceptance.