No-Refund Policy
Last updated: 31 July 2026 · G6 Labs Asia Sdn. Bhd.
This No-Refund Policy applies to all GSendr subscriptions, setup work, add-ons and usage-based services provided by G6 Labs Asia Sdn. Bhd. (“G6 Labs”, “we”, “us”). All payments are final and non-refundable.
1. No refunds
GSendr is a digital software service. We do not provide refunds, credits, exchanges or partial reimbursements after a payment has been processed, except where a refund is strictly required by applicable law.
2. Subscription cancellation
You may cancel a subscription to stop future renewals. Cancellation does not refund the current billing period, setup fees, add-ons, unused quota, unused time or any previous payment. Access continues until the end of the paid period unless the account is suspended for a breach of our terms.
3. Service and setup fees
Onboarding, configuration, integration, migration, training and other service fees are non-refundable once work has started or access has been provisioned.
4. Usage and third-party charges
Message usage, WhatsApp or Meta charges, email delivery charges and other third-party fees are non-refundable. Amounts paid directly to a third party are governed by that provider’s own terms and cannot be refunded by G6 Labs.
5. Delivery outcomes
We do not refund payments because of recipient blocking, spam filtering, invalid contact data, Meta template rejection, third-party outages, campaign performance, change of mind, failure to use the service, or suspension following a breach of our terms.
6. Billing errors
If you believe a payment was duplicated or processed without authorisation, contact us promptly. We will investigate the transaction. This process does not create a general right to a refund.
7. Changes to this policy
We may update this Return & Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.
Billing questions
For a billing question or to report a possible duplicate or unauthorised charge, email sales@g6labs.asia or message us on WhatsApp at +60 17-859 8055. Please include your account email and transaction reference.