Refund Policy

1. Platform subscription fees

Subscription fees are non-refundable in all circumstances. That includes partial months, unused time, unused capacity, change of mind, not using the service, and suspension or termination for breach of the Terms.

2. Unused credits are refunded

Any unused WhatsApp credit balance is refunded within 30 days of account closure. The refund is net of charges already incurred and of the payment gateway fees paid on the original purchase. AI reply credits are treated the same way.

Credits are prepaid, are not transferable between accounts, and are valid for 12 months from the date of purchase. Credits that expire unused are not refundable.

3. Cancellation

You may cancel at any time. Cancellation stops future renewals, and access continues to the end of the period already paid for. Cancelling does not refund the current billing period.

4. Trial period

New accounts receive a trial of 10 calendar days from activation. The trial covers platform access only. It is not a free period: WhatsApp credits must be purchased and paid for in the normal way during the trial, and any Meta message charges incurred during the trial are payable in full. Credits bought during a trial are refundable on the same terms as any other credits.

Unless you cancel before the trial ends, the subscription begins automatically on expiry and the first monthly charge is taken.

5. Onboarding and service fees

Onboarding, configuration, integration, migration and training fees are non-refundable once work has started or access has been provisioned.

6. Meta and third-party charges

Meta charges separately for WhatsApp messages. Credits already consumed against messages Meta records as delivered are not refundable. Where you pay Meta directly, that payment relationship is between you and Meta and cannot be refunded by G6 Labs.

7. Delivery outcomes

We do not refund payments because of recipient blocking, spam filtering, invalid contact data, Meta template rejection or re-categorisation, quality rating changes, third-party outages, campaign performance, or a payment declined by your bank.

If Meta restricts or bans the Business Portfolio your account depends on and the service becomes unavailable, your unused credit balance is refunded under section 2. That refund is your sole remedy in those circumstances.

8. Billing errors

If you believe a payment was duplicated or processed without authorisation, contact us promptly and we will investigate. This process does not create a general right to a refund. Raising a chargeback without contacting us first may result in suspension.

9. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.