Terms & Conditions

These Terms & Conditions apply to every user of the GSendr system. They are accepted by creating an account or otherwise accessing or using the Service, and take effect from the date the account is activated, including throughout the trial period. Schedule 1 at the end of this document lists prohibited content and industries and forms part of these Terms.

GSendr is a product of G6 Labs Asia Sdn. Bhd.

1. Parties and scope

1.1 These Terms govern the supply of the GSendr platform (“GSendr”, the “Service”) by G6 Labs Asia Sdn. Bhd. (Company No. 1667152-K), of E-05-02, Second Floor, Garden Shoppe @ One City, Jalan USJ 25/1C, 47650 Subang Jaya, Selangor (“G6 Labs”), to the organisation or person that registers for, subscribes to or uses the Service (the “Client”).

1.2 By creating an account, subscribing to a plan, or otherwise accessing or using the Service, the Client accepts these Terms in full. They take effect on the date the Client’s account is activated and apply for as long as the Client uses the Service, including throughout the trial period.

1.3 These Terms are read together with the Privacy Policy, the Refund Policy and the published pricing at gsendr.com. Where these Terms and a published policy conflict, these Terms prevail.

1.4 GSendr is a product of G6 Labs Asia Sdn. Bhd.

2. The Service

2.1 GSendr provides bulk email with per-recipient generated attachments, WhatsApp broadcast messaging through the official Meta WhatsApp Cloud API, template creation and management, campaign analytics, and a shared WhatsApp inbox for replies.

2.2 GSendr sends WhatsApp messages exclusively through official Meta infrastructure. Unofficial, browser-based or QR-login sending methods are not used and are not permitted on the platform.

2.3 G6 Labs is a technology provider. It is not Meta, is not an agent of Meta, and does not control the WhatsApp service, Meta’s policies, Meta’s pricing, or Meta’s enforcement decisions.

2.4 Features may be added, changed or withdrawn over time. Where a change materially reduces functionality the Client relies on, G6 Labs will give reasonable prior notice.

3. Trial period

3.1 New accounts receive a trial of 10 calendar days from the activation date.

3.2 These Terms apply in full during the trial. The trial is not a trial of the Terms.

3.3 The trial covers platform access only. It is not a free period. WhatsApp credits must be purchased and paid for in the normal way during the trial, and any Meta message charges incurred during the trial are payable in full by the Client.

3.4 G6 Labs may suspend or terminate a trial account at any time, without notice and without giving reasons.

3.5 Unless the Client cancels before the trial ends, the subscription begins automatically on expiry and the first monthly charge is taken.

4. Subscription fees and payment

4.1 The platform plan and monthly fee are those shown at checkout, or as otherwise agreed with G6 Labs in writing. Plans are configured to each client’s usage and requirements, so the agreed fee may differ from indicative prices published at gsendr.com.

4.2 Subscription fees are billed monthly in advance and charged automatically to the payment method the Client registers, on each renewal date, until the Client cancels.

4.3 Published platform pricing may be revised from time to time and updates are reflected at gsendr.com. A change to the Client’s agreed fee takes effect from the next billing cycle after G6 Labs notifies the Client.

4.4 Fees are currently quoted and charged without SST. If SST becomes applicable to the Service, it will be added to invoices at the prevailing rate. Clients will be notified in advance before any SST is charged.

4.5 If a scheduled payment fails, G6 Labs will email the billing contact a payment failure notice on the day of failure and retry the charge. If the payment is still outstanding, G6 Labs will send a final reminder before any suspension takes effect. Access may be suspended only where the fee remains unpaid seven days after the renewal date. Account data is retained for 30 days after suspension and may then be deleted.

4.6 Payment gateway transaction fees on platform subscription charges are absorbed by G6 Labs. Payment gateway transaction fees on credit purchases are passed on to the Client.

4.7Payment by invoice. Where G6 Labs agrees in writing, the Client may pay by manual bank transfer against an invoice instead of automatic card deduction. Invoices are issued in advance of each billing period and are payable within 14 days of the invoice date. Bank charges on the transfer are borne by the Client. The Client must send the payment reference to accounts@g6labs.asia so the payment can be matched; delays in matching an unreferenced payment are not G6 Labs’ responsibility. Credit top-ups paid by transfer are applied to the Client’s balance only once funds are received and cleared, so campaigns may be delayed. G6 Labs may withdraw invoice terms and require automatic card payment where invoices are repeatedly paid late.

5. WhatsApp credits and Meta charges

5.1 Meta charges separately for WhatsApp messages. These charges are not part of the platform subscription and are funded by message credits. Credits may be funded in any of the following ways:

• Manual top-up — the Client transfers funds to G6 Labs against an invoice or top-up request. Credits are priced at RM0.0636 each and are applied to the Client’s balance within two working days of funds being received and cleared.
• Automatic card deduction — the Client registers a card for automatic deduction. Credits are charged at Meta’s prevailing rate for the message category with no GSendr margin added, currently RM0.0609 per utility credit, and are applied to the Client’s balance on the same working day.
• Direct billing by Meta — the Client registers its own payment method with Meta and Meta bills the Client directly at its own rates. G6 Labs charges only the platform fee.

5.2 Campaigns cannot be sent against funds that have not cleared. Where the Client funds credits by manual top-up, the Client must allow two working days before a scheduled campaign. G6 Labs is not responsible for a campaign that does not send because funds had not cleared in time.

5.3Credit unit and category multipliers. One GSendr credit costs RM0.0636. A utility message consumes one credit. A marketing message consumes six credits, being RM0.3816. Authentication messages are not currently offered. Service messages consume no credits until further notice; Meta has announced that service messages will become chargeable, as described in clause 15, and when that takes effect they will be priced with notice and drawn from the Client’s credit balance.

5.4Price transparency. Under Meta’s WhatsApp Business Terms for Service Providers, G6 Labs is required to disclose its charge separately from Meta’s. Meta’s published Malaysia rate card, effective 1 April 2026, is RM0.0564 per utility or authentication message and RM0.3467 per marketing message. With the 8% tax Meta applies to its own fees, the amount Meta charges G6 Labs is RM0.060912 for a utility message and RM0.374436 for a marketing message, against the RM0.0636 and RM0.3816 respectively that GSendr charges. The margin covers card processing, banking and administrative costs incurred in settling with Meta on the Client’s behalf. On request G6 Labs will disclose the Meta charge applicable to the Client’s usage for any billing period, and Meta may separately provide the Client with billing information relating to its WhatsApp Business Account.

5.5 Message categories are determined by Meta, not by GSendr. Meta may re-categorise an approved template at any time, and a template re-categorised from utility to marketing will consume six credits per message instead of one. G6 Labs is not responsible for the additional cost arising from a re-categorisation by Meta.

5.6 Meta’s rates vary by message category — marketing, utility, authentication and service — and by the recipient’s country, and Meta may change them at any time. GSendr credit pricing will be adjusted to reflect such changes, with notice.

5.7 Credits are consumed against messages Meta records as delivered. Meta’s billing data is the sole basis for these charges.

5.8 Credits are prepaid, non-transferable between accounts, and valid for 12 months from the date of purchase.

5.9 Campaigns will not send if the Client’s credit balance is insufficient. Maintaining a sufficient balance is the Client’s responsibility.

5.10 Unused credits are refundable on account closure under clause 16.4. Platform subscription fees are not refundable in any circumstances.

6. AI Reply credits

6.1 AI Reply is under development. It is not currently available and no release date is warranted. Selecting a tier that references AI Reply does not entitle the Client to the feature before release.

6.2 On release, AI Reply will be an add-on requiring the purchase of AI reply credits, charged per completed reply at the rate published at gsendr.com.

6.3 AI reply credit pricing will be revised to reflect the Meta service message charges described in clause 15. Once those charges take effect, an AI-generated reply will carry both a GSendr AI credit charge and a Meta message charge drawn from the Client’s WhatsApp credit balance.

6.4 The Client is responsible for configuring, reviewing and supervising AI-generated replies, and for the content of every reply sent from its account. G6 Labs does not warrant that AI-generated content will be accurate, appropriate or compliant.

7. Meta WhatsApp Business Account — setup, ownership and restrictions

7.1 The setup option the Client elects governs how the Client’s WhatsApp Business Account (“WABA”) and Meta Business Portfolio are held. Client-owned setup is the intended arrangement for all clients. GSendr-managed setup is offered only as an interim measure to allow a faster launch.

7.2 Under GSendr-managed setup, the WABA sits inside G6 Labs’ Meta Business Portfolio and the Client purchases the phone number, which is registered into that portfolio. This arrangement is temporary. G6 Labs will onboard the Client on its own Business Portfolio so that sending can begin quickly, and will then guide the Client through establishing its own Meta Business Portfolio, ordinarily within about one month of activation. The Client undertakes to establish that portfolio and to accept transfer of the assets to it, and G6 Labs may require the Client to complete the transfer on reasonable written notice. Where the Client does not complete a required transfer within the notice period, G6 Labs may suspend sending until it is completed.

7.3 Under client-owned setup, the portfolio, WABA, phone number and templates belong to the Client and remain the Client’s throughout. Meta applies a low initial daily messaging limit to newly verified accounts and raises it over time in line with sending volume and quality rating. Early volume may therefore be capped, and neither the starting limit nor the pace at which Meta raises it is within G6 Labs’ control.

7.4 The Client may move between setup options at any time on request, and G6 Labs charges no additional platform fee for the transfer. Meta’s own process, approvals and timelines apply and are outside G6 Labs’ control. Templates, quality history and conversation history may not carry across a transfer.

7.5 Under GSendr-managed setup the Client’s sending conduct can affect the shared portfolio and every other client on it. Where the Client’s quality rating, complaint volume, block rate or policy breaches place the shared portfolio at risk, G6 Labs may restrict the Client’s sending, suspend the account, or require immediate migration to the Client’s own Meta Business Portfolio, in each case with as much notice as the circumstances allow.

7.6Templates. Every template requires Meta’s approval before use. Meta determines the template category, and the category determines the rate charged. Meta may reject a template on submission, and may pause, disable or re-categorise an approved template at any time, without notice and without giving reasons. A rejected or disabled template cannot be sent, and any campaign depending on it will not run until a replacement is submitted and approved. Template rejection and disabling are decisions of Meta alone, are a normal feature of the platform, and are not a failure of the Service.

7.7Phone numbers. A number registered to the WhatsApp Business Platform must not be active on the WhatsApp or WhatsApp Business app. One number may be linked to one WABA. Changing or porting a number is subject to Meta’s process. The numbers registered for the Client are recorded on the Client’s account.

7.8Account-level restrictions. Meta assigns quality ratings and messaging limit tiers, and may reduce the Client’s limits, restrict the number or WABA, or ban them outright, based on recipient feedback and policy compliance.

7.9Payment methods and tax at Meta. Where the Client pays Meta directly, the payment method, its limits and any tax Meta applies are matters between the Client and Meta. Where G6 Labs settles with Meta on the Client’s behalf, the tax Meta charges on its fees is included in the rates stated at clauses 5.3 and 5.4.

7.10 If Meta restricts, blocks, suspends or bans G6 Labs’ Meta Business Portfolio or the WABA holding the Client’s number under GSendr-managed setup, the Service may become wholly or partly unavailable through no fault of either party. In that event G6 Labs may terminate the Client’s account, and will refund the unused credit balance in accordance with clause 16.4. That refund is the Client’s sole remedy in those circumstances, and G6 Labs is not liable for campaigns not sent, revenue not earned or any other loss arising from the restriction.

7.11 G6 Labs will use reasonable efforts to assist with Meta-side issues, including verification, template submission and escalation, on a best-efforts basis only. G6 Labs does not control and accepts no liability for Meta’s decisions, delays, verifications, template outcomes, rating changes, restrictions, suspensions, bans, rate changes or policy changes.

8. Onboarding and support

8.1 Onboarding takes a minimum of five working days from receipt of a complete application, all required documents, the phone numbers the Client registers and cleared payment. Actual timelines depend on Meta’s verification and approval queues and cannot be guaranteed.

8.2 Support is available Monday to Friday, 9.00am to 6.00pm Malaysian time, excluding national and Selangor public holidays, by email and WhatsApp.

8.3 For a confirmed defect in the GSendr platform, G6 Labs will respond and provide a remediation plan within three business days of a complete report.

8.4 The service level at clause 8.3 does not apply to matters originating with Meta — business verification, template approval, rejection or disabling, display name approval, quality rating, messaging limits, restrictions, bans, outages, rate changes or policy changes. G6 Labs will escalate such matters to Meta where it can, but cannot commit to a resolution time and is not responsible for Meta-related delays.

8.5 G6 Labs aims to keep GSendr available and reliable but does not guarantee uninterrupted or error-free operation. Maintenance, updates and third-party outages may temporarily affect availability.

9. Acceptable use of the platform — WhatsApp and email

9.1 The Client must use GSendr lawfully, for both WhatsApp and email campaigns, and in compliance with these Terms, GSendr’s published policies, Meta’s and WhatsApp’s applicable terms and policies — including the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy — and all applicable Malaysian law, including the Personal Data Protection Act 2010 and the Communications and Multimedia Act 1998.

9.2 Acceptance of these Terms constitutes the Client’s agreement to be bound by Meta’s and WhatsApp’s terms and policies as they apply to the Client’s WABA and messaging, as amended by Meta from time to time.

9.3 The Client must not: share account credentials; resell, sublicense or provide access to third parties without G6 Labs’ written agreement; reverse engineer, decompile or copy the platform; scrape or extract data other than through provided exports; circumvent rate limits, quotas or access controls; upload malicious code; or send any content or promote any industry listed in Schedule 1 to these Terms. These restrictions apply equally to WhatsApp broadcasts, email campaigns and inbox messages.

9.4Sending hours. G6 Labs recommends that broadcast campaigns, whether by WhatsApp or email, be scheduled between 9.00am and 6.00pm Malaysian time on business days, and avoided on Sundays and public holidays. Messages arriving late at night or early in the morning attract disproportionate blocks and complaints, which damage the Client’s quality rating and, under GSendr-managed setup, the shared portfolio. The Client may send outside those hours where its messaging limit allows, but does so at its own risk, and G6 Labs is not responsible for the consequences. Clause 9.7 continues to apply where out-of-hours sending generates complaint volumes that place the platform or other clients at risk.

9.5Campaign size. G6 Labs recommends a maximum of 1,500 recipients per WhatsApp broadcast campaign, with larger lists split into separate campaigns and spaced apart. Sending in larger single batches materially raises block and complaint rates and can trigger a quality rating downgrade or a messaging limit reduction by Meta. The Client may send larger batches where its messaging limit allows, but does so at its own risk, and G6 Labs is not responsible for the consequences.

9.6Fair use and overuse. Where the Client’s usage materially exceeds the plan purchased, places disproportionate load on the platform, or degrades service for other clients, G6 Labs may apply rate limits, throttle sending, or require an upgrade to an appropriate plan.

9.7Suspension. G6 Labs may suspend the account immediately and without notice for breach of these Terms, suspected fraud, non-payment, Meta enforcement action, or where the Client’s activity presents a risk to the platform, to other clients or to G6 Labs’ Meta assets. Suspension does not entitle the Client to a refund of platform fees.

10. Inbox and message handling — WhatsApp and email

10.1 The shared WhatsApp inbox and any email reply channel are provided for genuine business communication with recipients who have consented to be contacted.

10.2 The Client must not use the inbox or any email reply channel to harass, threaten, intimidate or abuse any person; to send obscene, sexual, discriminatory or hateful content; to impersonate any person or organisation; to deceive, defraud, phish or run a scam; or to solicit sensitive personal or financial data beyond what its stated purpose genuinely requires.

10.3 The Client is responsible for everything sent from its account, by WhatsApp or by email, whether sent by a human agent, an automation or an AI reply.

10.4 Conversations and email correspondence are logged. G6 Labs does not routinely monitor their content, but may access it where necessary to provide support, investigate abuse or a complaint, protect the platform, or comply with a legal obligation.

11. Client content, templates and disclaimer

11.1 The Client retains ownership of everything it uploads — recipient lists, message copy, WhatsApp and email templates, HTML-to-PDF templates, images and attachments.

11.2 All content sent through GSendr belongs solely to the Client and is solely the Client’s responsibility. G6 Labs is not the author, publisher or sender of that content, does not endorse it, and accepts no responsibility or liability for it. Any email or WhatsApp template transmitted through the platform is the content of the Client and of no other party.

11.3 The Client warrants that it holds all rights, licences and permissions in its content and that the content infringes no third-party rights.

11.4 The Client is solely responsible for ensuring that every template complies with Meta’s template guidelines, GSendr’s policies and Malaysian law, including sector-specific advertising rules such as Medicine Advertisements Board approval for medical, health and pharmaceutical claims.

11.5 G6 Labs may review a template before submission and may refuse to submit or may remove one that appears non-compliant. G6 Labs is under no obligation to review, and no review, submission or approval by G6 Labs constitutes confirmation of compliance or legal advice.

11.6 The Client grants G6 Labs a limited, non-exclusive licence to host, process and transmit its content solely to provide the Service.

11.7 Preparation of campaign material is the Client’s responsibility. The Client must write and supply its own message templates, and supply recipient data as a spreadsheet in the Excel or CSV format and column structure GSendr specifies. G6 Labs does not draft templates, clean contact data or build recipient lists on the Client’s behalf unless separately agreed in writing and charged for. Campaigns delayed by templates or data files that are incomplete, incorrectly formatted, rejected by Meta or awaiting Meta approval are not a failure of the Service.

12. Consent, opt-in and PDPA compliance

12.1 The Client warrants that it has obtained valid opt-in consent from every recipient before messaging them, in compliance with Meta’s policies and the Personal Data Protection Act 2010.

12.2 Purchased, rented, scraped, harvested or otherwise unconsented contact lists must not be uploaded or messaged. Responsibility for the lawful origin of every contact record rests entirely with the Client. Neither G6 Labs nor GSendr sources, supplies, verifies or vets recipient data, and neither accepts any responsibility for the provenance of a list the Client uploads or for any claim arising from it.

12.3 The Client must keep records evidencing consent and produce them to G6 Labs on request within a reasonable time, and within five business days where Meta, the Personal Data Protection Commissioner or another regulator requires them.

12.4 The Client must honour opt-out requests promptly and must not message a recipient who has opted out, by WhatsApp or by email.

12.5 Compliance is a continuing obligation for as long as the Client uses the Service, not a one-off confirmation given at sign-up.

13. Data protection

13.1 For personal data the Client uploads and processes through GSendr, the Client is the data controller and G6 Labs is the data processor. G6 Labs processes that data only on the Client’s documented instructions and only to provide the Service.

13.2 G6 Labs complies with the Security Principle under section 9 of the PDPA and with the direct obligations imposed on data processors by the Personal Data Protection (Amendment) Act 2024.

13.3 On becoming aware of a personal data breach affecting the Client’s data, G6 Labs will notify the Client without undue delay and give reasonable assistance with the Client’s own notification obligations — to the Personal Data Protection Commissioner within 72 hours, and to affected data subjects within seven days, where the breach causes or is likely to cause significant harm.

13.4 Both parties acknowledge the requirement under the PDPA to appoint a data protection officer where the Act so requires, and each party undertakes to understand that requirement and apply it to its own operations, including notifying the Commissioner of the appointment where required.

13.5 G6 Labs uses sub-processors for hosting, email delivery, AI processing and payment handling. A current list is available on request. G6 Labs remains responsible for their performance of the processing entrusted to them.

13.6 Some processing may take place outside Malaysia. Where it does, G6 Labs applies the safeguards required by the PDPA cross-border transfer requirements.

13.7 On termination, the Client’s data is retained for 30 days and then deleted, except where G6 Labs is required by law to keep it longer. An export can be requested within that window.

13.8 The Privacy Policy at gsendr.com describes G6 Labs’ data handling in full and forms part of these Terms.

14. Card and direct payment

14.1 Recurring charges are processed by G6 Labs’ payment gateway using a tokenised payment method. G6 Labs does not receive or store full card numbers.

14.2 The Client’s bank or card issuer may decline or limit a transaction — through per-transaction limits, online or recurring transaction limits, daily caps, 3-D Secure failures, foreign merchant blocks or fraud controls. These controls sit with the Client’s bank. They are outside G6 Labs’ control and are not a failure of the Service. The Client is responsible for raising the limit or authorising the merchant with its bank.

14.3 A declined payment may suspend renewals, campaigns and top-ups. G6 Labs is not responsible for campaigns that do not send, or commercial opportunities missed, because a payment was declined or a balance was not topped up in time.

14.4 Raising a chargeback without first contacting G6 Labs may result in suspension. Where a chargeback is found to be unjustified, G6 Labs may recover the disputed amount and the associated fees.

14.5 Where the Client pays Meta directly, that payment relationship, including its limits and failures, is between the Client and Meta.

15. Changes to Meta’s terms and pricing

15.1 Meta may change its terms, policies, rate card and product behaviour at any time. Those changes bind the Client and take effect regardless of these Terms.

15.2 The Client should be aware of the following changes announced by Meta as at the date of these Terms:

• From 1 October 2026, service messages — free-form replies sent inside the 24-hour customer service window — become chargeable per message. They have been free since November 2024.
• From the same date, utility template messages sent inside that window lose their free status.
• Both will be charged at Meta’s per-message utility and authentication rate for the recipient’s country. Meta has indicated final rates will be published by 1 September 2026.
• The 72-hour free entry point window, opened when a recipient starts a conversation from a Click-to-WhatsApp ad or a Facebook Page call-to-action button, is unchanged.

15.3 It follows that once those changes take effect, every reply sent from the shared inbox — whether typed by a human agent, produced by an automation, or generated by any AI system, including systems not operated by Meta — becomes a chargeable message and will draw on the Client’s WhatsApp credit balance.

15.4 GSendr credit pricing and AI reply credit pricing will be revised to reflect these changes. G6 Labs will notify the Client before revised pricing takes effect. Dates and rates announced by Meta are Meta’s own and may be varied or deferred by Meta; nothing in this clause is a commitment by G6 Labs that a rate or a free period will remain in place.

15.5 Reviewing Meta’s current terms and rate card remains the Client’s responsibility. This clause is provided as advance notice and is not a complete statement of Meta’s terms.

16. Term, cancellation and refunds

16.1 There is no fixed contract term. The subscription runs month to month and renews automatically until cancelled.

16.2 The Client may cancel at any time. Cancellation stops future renewals; access continues to the end of the period already paid for.

16.3 Platform subscription fees are non-refundable in all circumstances, including partial months, unused time, unused capacity, change of mind, non-use, and suspension or termination for breach.

16.4 Any unused WhatsApp credit balance is refunded within 30 days of account closure, net of charges already incurred and of payment gateway fees on the original purchase. AI reply credits are treated the same way.

16.5 G6 Labs may terminate on 30 days’ written notice, or immediately for material breach, non-payment, or where Meta withdraws or restricts the access on which the Service depends.

16.6 On termination under GSendr-managed setup, the Client may request transfer of its phone number to its own Meta Business Portfolio. G6 Labs charges no additional platform fee for this. The transfer is subject to Meta’s process and timelines, and templates, quality history and conversation history may not carry across.

17. Intellectual property

17.1 G6 Labs Asia Sdn. Bhd. owns the GSendr brand and all intellectual property in the platform, its software, interface, documentation and underlying systems. GSendr is a product of G6 Labs Asia Sdn. Bhd.

17.2 The Client receives a non-exclusive, non-transferable, revocable licence to use the platform for its own business for as long as the subscription is active.

17.3 Nothing in these Terms transfers any right in the Client’s content to G6 Labs beyond the processing licence at clause 11.6.

17.4 Where the Client gives feedback or suggestions, G6 Labs may use them without obligation or payment.

18. Confidentiality

18.1 Each party will keep the other’s non-public information confidential, use it only for the purposes of this agreement, and protect it with at least reasonable care.

18.2 This does not apply to information that is public through no breach, was already lawfully known, is independently developed, or must be disclosed by law or regulator — in which case the disclosing party will give notice where it lawfully can.

18.3 These obligations continue for three years after termination.

19. Limitation of liability

19.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including for fraud or fraudulent misrepresentation, and for death or personal injury caused by negligence.

19.2 Neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data.

19.3 Subject to clauses 19.1 and 19.4, G6 Labs’ total aggregate liability for all claims is limited to the platform subscription fees paid by the Client in the three months immediately preceding the claim.

19.4 The limit at clause 19.3 does not apply to the refund of an unused credit balance, which is repayable at face value under clause 16.4.

19.5 G6 Labs is not liable for:

• any act, omission, decision, delay, pricing change, policy change or enforcement action by Meta or WhatsApp;
• a drop in the Client’s WhatsApp quality rating, or a reduction in its messaging limit tier;
• the rejection, re-categorisation, pausing or disabling of a template by Meta;
• the restriction, suspension or banning of a phone number, WABA or Business Portfolio by Meta;
• delivery failures caused by recipient blocking, spam filtering, invalid or outdated contact data, recipient device or network issues;
• outages or failures of third-party services, including Meta, email delivery providers, AI providers, payment gateways and hosting;
• the commercial performance or outcome of any campaign; or
• the content of any message, template or attachment sent by the Client.

20. Indemnity

20.1 The Client will indemnify G6 Labs against all claims, demands, losses, fines, penalties, regulatory action and costs, including reasonable legal costs, arising from or connected with:

• the content of any message, template or attachment the Client sends, by WhatsApp or by email;
• messaging any recipient without valid consent, or using a list of unlawful or unverified origin;
• the Client’s breach of the Personal Data Protection Act 2010 or any other applicable law;
• the Client’s breach of Meta’s or WhatsApp’s terms or policies;
• spam, abuse or complaints arising from the Client’s messaging;
• any third-party claim of intellectual property infringement relating to the Client’s content; and
• any damage, restriction or loss suffered by G6 Labs’ Meta Business Portfolio, or by other clients on it, as a result of the Client’s conduct.

21. General

21.1 G6 Labs may amend these Terms. The current version is published at gsendr.com. Material changes will be notified at least 30 days before they take effect; continued use after that date constitutes acceptance.

21.2 These Terms and the published policies form the entire agreement between the parties on this subject and supersede prior discussions.

21.3 The Client may not assign or transfer this agreement without G6 Labs’ written consent, which will not be unreasonably withheld.

21.4 Neither party is liable for failure to perform caused by events beyond its reasonable control.

21.5 If a provision is held unenforceable, the remainder continues in force.

21.6 Notices are given by email to the contact addresses registered on the Client’s account and to sales@g6labs.asia. Billing and payment notices are sent to accounts@g6labs.asia.

21.7Authority to accept. The person accepting these Terms on the Client’s behalf warrants that they are duly authorised to bind the Client to them. G6 Labs may require documentary evidence of that authority, and may reject a registration or suspend an account where these Terms have been accepted by a person without it.

21.8 These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.

Schedule 1 — Prohibited content and industries

The Client must not use GSendr to send messages promoting, offering, facilitating or relating to any of the following. This list reflects Meta’s WhatsApp Commerce and Messaging Policies together with Malaysian legal requirements. It is not exhaustive, and Meta may prohibit further categories at any time.

Breach of this Schedule is a material breach of these Terms and may result in immediate suspension without notice and without refund of platform fees, in addition to any action Meta takes against the Client’s WhatsApp Business Account.

Contact

Questions about these Terms? Email sales@g6labs.asia, or for billing accounts@g6labs.asia. Write to G6 Labs Asia Sdn. Bhd., E-05-02, Second Floor, Garden Shoppe @ One City, Jalan USJ 25/1C, 47650 Subang Jaya, Selangor, Malaysia.