Terms & Conditions

1. The Service

gsendr is a multi-channel messaging platform that lets you send WhatsApp broadcasts (via the official Meta Cloud API) and bulk email, create and manage templates, and reply to conversations. Features may be added, changed or removed over time.

2. Accounts

You must provide accurate information and keep your account credentials secure. You are responsible for all activity under your account and for your team members’ use of the Service.

3. Fees and payment

GSendr subscriptions are offered as Email at RM350 per month and Email + WhatsApp at RM850 per month, which includes up to three connected WhatsApp numbers, unless otherwise agreed in writing. Monthly and annual billing options are billed in advance. Annual pricing is the exact 12-month equivalent unless a different written offer applies. Fees are exclusive of any applicable taxes.

WhatsApp conversation charges are billed to you directly by Meta at Meta’s rates. gsendr does not mark up or resell WhatsApp messaging. You are responsible for any charges incurred with Meta and other connected providers.

Fees may be revised with reasonable prior notice. Continued use after a change takes effect constitutes acceptance of the revised fees.

4. Acceptable use

You must use gsendr lawfully and in compliance with all applicable laws, WhatsApp and Meta policies, and anti-spam regulations. You must obtain all necessary consents from your recipients before messaging them.

You must not use the Service to send unlawful, deceptive, abusive or unsolicited content, or to infringe the rights of others. We may suspend or terminate accounts that violate these Terms.

5. Your content and data

You retain ownership of the content, templates and recipient data you upload. You grant us a limited licence to process this data solely to provide the Service. Our handling of personal data is described in our Privacy Policy.

6. Third-party channels

gsendr relies on third-party services including Meta (WhatsApp) and email delivery providers. We are not responsible for the availability, policies, pricing or actions of these providers, including template approvals or rejections determined by Meta.

7. Service availability

We aim to keep gsendr available and reliable but do not guarantee uninterrupted or error-free operation. We may perform maintenance, updates or changes that temporarily affect availability.

8. Suspension and termination

You may cancel your subscription at any time; access continues until the end of the current billing period. We may suspend or terminate access for breach of these Terms, non-payment, or where required by law.

9. Limitation of liability

To the maximum extent permitted by law, G6 Labs is not liable for indirect, incidental or consequential damages, or for loss of profits, data or goodwill. Our total liability for any claim is limited to the fees you paid for the Service in the three months preceding the claim.

10. Governing law

These Terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over any dispute arising from them.